Campaign setup
Lists, rules and dispositions per campaign.
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Call Center Dialer Software for High-Volume Operations
Keep agents on live calls and campaigns under control. See how dialing modes, routing, monitoring and reporting work together at scale.
- Unlimited users
- Open API & integrations
- Browser-based, nothing to install
Dialing modes for call center scale
Each dialing approach balances agent waiting against control. The modes available to your account are confirmed first; details are on multimode AI dialing.
| Approach | How it works | When it applies |
|---|---|---|
| Preview | Agents review the record before calling. | Complex or sensitive conversations. |
| Progressive | A call starts when an agent is free. | Steady volume with full attention. |
| Predictive | Calls are paced ahead of availability. | Large lists and enough agents. |
Confirm supported modes in a demo before planning staffing.
Pacing
Agent utilization and pacing
Pacing decides how many calls are placed for the agents available. Faster pacing reduces waiting, but answered calls with no free agent become abandoned calls. Pacing settings are reviewed with supervisors and tested before full traffic, without relying on claims about algorithms.
- Pacing tied to agent availability
- Abandonment watched as part of pacing
- Answering machine detection to filter likely voicemail
- Changes tested on a small list first
Campaign hierarchy
Multi-campaign and multi-team management
Run several campaigns side by side, each with its own lists, teams and schedule, in campaign management.
Team assignment
Agents assigned to the right campaigns.
Scheduling
Calling windows per campaign, where supported.
Permissions
Granular control over who changes what.
Supervision
Supervisor monitoring and control
Supervisors see active calls, agent activity and campaign status in the dashboard and can adjust campaigns. Listen, whisper and barge tools are shown only where they are available. Routing and queues are covered in call routing and management.
- Live agent and campaign status
- Queue visibility
- Campaign adjustments by authorized supervisors
- Listen, whisper and barge where available
Guardrail checklist
Compliance guardrails for outbound calling
Controls support your own policies; your organization remains responsible for the rules that apply to it. See compliance controls.
Calling hours
Calling windows that reflect your policies.
DNC suppression
Opt-outs and do-not-call lists kept current.
Abandonment limits
Pacing reviewed against abandonment rules.
Consent handling
Consent records where supported.
Metric definitions
Reporting operations leaders rely on
Compare campaigns on shared definitions. Views and data access are described in reporting and analytics, and the operations view in call center operations software.
Contact rate
Attempts that reach a person.
Handle time
Time spent on connected calls.
Occupancy
Share of agent time on calls, where reported.
Dispositions
Outcomes by campaign and agent.
Product demonstration
See the call center dialer in a product demonstration
A demonstration shows dialing, pacing, supervision and reporting with a scenario close to your operation.
- Dialing modes and pacing for your account
- Supervisor views
- Compliance guardrails
Call Centers: frequently asked questions
What is call center dialer software?
Call center dialer software places outbound calls for a team of agents and manages the work around them: pacing, campaigns, supervision and reporting. It replaces manual dialing with controlled workflows, so agents spend more time in live conversations. Dialog runs in the browser and places calls over Dialog voice routes.
Which dialing mode is best for a call center?
There is no single answer. Preview suits complex conversations, progressive suits steady volume where each call needs full attention, and predictive suits large lists with enough agents to absorb connected calls. Many centers use different modes for different campaigns. The modes available to your account are confirmed in a demonstration before you plan staffing.
How are abandoned calls controlled?
Abandoned calls happen when a call is answered and no agent is free. They are controlled mainly through pacing, staffing and campaign settings, which supervisors review before full traffic. Rules on abandonment differ by country and industry, so set limits that reflect your obligations and confirm the pacing controls available to your account in a demo.
Can I run several campaigns at once?
Yes. Campaigns run side by side, each with its own lists, rules, dispositions and assigned agents, and permissions control who can change them. Supervisors can watch each campaign in the dashboard and adjust it as conditions change.
What reports are available to supervisors?
Supervisors see active calls, agent activity and measures such as ASR and average duration in the dashboard, plus outcomes by campaign. Call detail records include details such as SIP codes, MOS scores and carrier costs, and data can be streamed to your own analytics tools. The exact reports for your account are confirmed in a demonstration.
See how Dialog fits your call center
Discuss your use case, existing systems, calling volumes and integration requirements with the Dialog team.
Tailored demo · Unlimited users