Approved lists
Dial only the lists you have approved for each campaign.
Products
Multimode AI Dialing Software for Outbound Teams
Manage outbound calling workflows with the dialling mode that fits your campaign, agent availability and operating requirements. Evaluate supported modes and controls in a live demo.
- Unlimited users
- Open API & integrations
- Browser-based, nothing to install
Choose the right dialling mode for each campaign
Outbound dialling modes trade agent involvement against pace. The table describes the common mode types. The modes enabled for your account are confirmed in your demo.
| Mode type | How agents are involved | Typically suited to |
|---|---|---|
| Preview-style dialling | The agent reviews the contact record first, then starts the call. | High-value, research-led conversations. |
| Progressive-style dialling | The next call is placed when an agent becomes available. | Steady outreach where every conversation needs full attention. |
| Predictive-style dialling | Calls are paced ahead of agent availability to reduce waiting. | Large lists with enough agents to absorb connected calls. |
Available modes and pacing controls depend on your configuration. Ask for the current list in a demo.
Pacing
AI-assisted dialling and campaign pacing
Automation can help with pacing, agent availability and call outcome handling, so agents spend more of their time in live conversations. Dialog combines concurrent calling with controlled workflows and answering machine detection. You decide how each campaign uses them, and routing rules decide where connected calls go; see call routing and management.
- Concurrent calling with campaign-level controls
- Answering machine detection to help identify likely voicemail
- Pacing and workflow settings your team can review together
- Behaviour you can validate against your own routes and traffic
Agent workflow
Agent experience from dial to disposition
Agents work in the browser. Supervisors set up lists, rules and dispositions in campaign management.
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1
Contact appears
The agent sees the contact and the campaign context.
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2
Call connects
The call is connected to the agent without installing a dialler stack.
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3
Script and notes
Scripts and notes sit beside the call where they are configured.
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4
Disposition recorded
The outcome is saved and available in reporting.
Safeguards
Campaign safeguards and calling controls
Controls support your own calling policies. Your organisation remains responsible for the rules that apply to it; see compliance controls.
Working hours and retries
Set calling windows and retry rules that reflect your policies, where available.
Caller ID and suppression
Control which numbers you present and keep suppression lists current. Read about caller ID reputation.
Supervisor controls
Supervisors can adjust campaigns and watch activity as it happens.
Metrics
Performance metrics worth monitoring
Track the measures that show whether a dialling mode suits a campaign. Definitions and availability are shown in reporting and analytics.
Contact and connection rates
How many attempts reach a person.
Handling time
How long agents spend on connected calls.
Abandonment
Calls answered when no agent was free, where it is tracked.
Outcomes
Dispositions by campaign, ready to compare.
Use cases
Fit for outbound operating models
Multimode dialling suits teams that run several kinds of outbound programme side by side.
Sales outreach
Match the mode to list quality and the length of each conversation.
Collections
Needs extra care. Review local rules with your own advisers first.
Follow-up programmes
Reach existing contacts with lighter, controlled pacing.
Launch checklist
Implementation and integration requirements
A short checklist before you launch. The end-to-end flow is described in how an AI dialer works.
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1
Carriers
Set up Dialog voice routes and numbers.
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2
Campaign data
Prepare approved lists, dispositions and suppression files.
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3
CRM and APIs
Send outcomes to your systems with the voice API and webhooks.
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4
Consent
Confirm consent and calling-hour rules for each market.
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5
Testing
Run test calls and check the reporting.
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6
Gradual ramp
Raise traffic in stages and review each step.
Product demonstration
See multimode dialling in a product demonstration
A demonstration shows the dialling modes, controls and reporting that apply to your account, using a scenario close to your campaigns.
- Supported dialling modes and pacing controls
- The agent screen from dial to disposition
- Reporting for contact, connection and outcome measures
- Carrier, CRM and API requirements
Multimode AI Dialing: frequently asked questions
What is an AI dialer?
An AI dialer automates parts of outbound calling, such as placing calls, pacing them against agent availability and helping identify voicemail, so agents spend more time in live conversations. The exact AI-assisted features depend on the platform. Dialog combines concurrent calling, controlled workflows and answering machine detection, and shows the features available to your account in a demo.
Which outbound dialling modes does Dialog support?
Dialog is built around multimode dialling, so campaigns can use the calling approach that suits them. The specific modes, pacing controls and options enabled for your account are confirmed during a demo. Ask for the current list before you plan a campaign, so staffing and compliance rules match the mode you choose.
How is predictive dialling different from progressive dialling?
Progressive dialling places the next call when an agent is free, so agents rarely wait but some idle time remains. Predictive dialling paces calls ahead of agent availability to cut that waiting, which needs enough agents to absorb connected calls and clear rules on pacing. Which of these your account can use is confirmed in a demo.
Can supervisors adjust campaign pacing?
Supervisors work from the browser dashboard, where campaigns, rules and live activity can be reviewed and adjusted by people with the right permissions. Which pacing settings can be changed while a campaign is running depends on your configuration. Confirm the controls you need in a demo, then test changes on a small list before applying them widely.
Can the dialer integrate with a CRM?
Yes, through the API and webhooks. Call events can trigger updates in your CRM and other systems, and call records can be streamed to your own data destinations. Connections are built with the API rather than packaged connectors, so scope them with the team. See Voice API & Integrations for the technical options.
How are call outcomes tracked?
Agents record a disposition for each call, and outcomes appear in campaign reporting and call detail records. You can review results by campaign, pass them to your CRM with webhooks and stream records to your own analytics tools. Reporting definitions are shown in the dashboard, so teams can agree what each measure means before comparing campaigns.
See how Multimode AI Dialing would fit your operation
Discuss your use case, existing systems, calling volumes and integration requirements with the Dialog team.
Tailored demo · Unlimited users