Integration · Data & Reporting

Looker Studio Call Center Dashboard for Your Dialer Data

Turn Dialog call data in BigQuery or your own storage into Looker Studio dashboards for managers, finance and leadership.

Discuss a Reporting Workflow View API Docs

Dashboards on your own data
Calls, outcomes and campaigns
Share with the whole business

How it works

What the Looker Studio integration does

Report on calls in the same tool the rest of the business already uses.

Connect to your data

Use BigQuery, where Dialog call data is delivered, as the source for Looker Studio reports.

Build the views you need

Calls by campaign, outcomes by agent, contact rates over time: you design the dashboard.

Combine sources

Show call activity next to CRM pipeline or revenue data in one report.

Separate live and historical

Use live statistics in Dialog for the floor, and Looker Studio for trends and performance reviews.

Workflow

How a Looker Studio dashboard is set up

From call data to a shared report.

1
Data delivered

Dialog call data lands in BigQuery.
2
Source connected

Looker Studio connects to the dataset.
3
Dashboard built

Charts and filters are set up for each audience.
4
Report shared

Managers and leadership see the same numbers.

Looker Studio dashboard questions

How do I build a Looker Studio call center dashboard with Dialog?

Deliver Dialog call data to Google BigQuery, connect Looker Studio to that dataset and build the charts you need. We help scope the data so the dashboard has the fields it needs.

Is the Looker Studio dashboard real time?

It depends on how often data is delivered and refreshed. For second-by-second floor monitoring use the live statistics in Dialog; Looker Studio is best for trends and reviews.

Can I use another BI tool?

Yes. Because the data sits in your own warehouse or storage, any BI tool that reads it can be used.

Other ways to connect Dialog to the systems around the call.

Data & Reporting