Stream call logs
Send call records and events from Dialog into BigQuery tables in your Google Cloud project.
Integration · Data & Reporting
BigQuery Call Analytics on Your Own Dialer Data
Stream call logs, outcomes and transcripts from Dialog into your own Google BigQuery warehouse, and analyse them next to your CRM and revenue data.
- Your warehouse, your data
- Call logs and outcomes
- Ready for Looker Studio
How it works
What the BigQuery integration does
Keep call data in a warehouse you own instead of locked in a dialer report.
Join with business data
Combine call outcomes with CRM, sales and revenue data for analysis no single tool can show.
Add transcripts
Where Deepgram transcription is used, store transcript output alongside the call record.
Own access and retention
Your team decides who can query the data and how long it is kept.
Workflow
How BigQuery call analytics runs
From live call to warehouse table.
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1
Call activity
Calls, outcomes and events happen in Dialog.
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2
Data streamed
Records are sent to your BigQuery dataset.
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3
Data modelled
Your team joins call data with business data.
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4
Analysis and reports
Query in BigQuery or visualise in Looker Studio.
BigQuery integration questions
What is BigQuery call analytics?
It means analysing call data, such as volumes, outcomes, durations and transcripts, inside Google BigQuery. With Dialog, call data is delivered to your own BigQuery project, so you can query it with SQL and combine it with other business data.
Which data can be sent to BigQuery?
Call records and events, dispositions, campaign and agent context, and, where used, transcript output. The exact tables and fields are scoped with your team.
Who owns the data in BigQuery?
You do. The dataset sits in your Google Cloud project, under your access controls and retention policy.
Related
More integrations
Other ways to connect Dialog to the systems around the call.
Send your call data to BigQuery
Tell us which systems, fields and events you need, and we will scope the workflow with your team.
Scoped with your team · API v2.2 · Webhooks