Use your own bucket
Deliver recordings and call logs to your AWS, Google Cloud or Azure storage account.
Integration · Data & Reporting
Call Recording Cloud Storage in Your Own AWS, Google Cloud or Azure
Push call recordings and logs to storage buckets you own, so retention, access and data location follow your rules rather than a vendor's.
- AWS, Google Cloud or Azure
- Recordings and call logs
- Your retention and access rules
How it works
What the cloud storage integration does
Recordings are an asset and a responsibility. Keep them where you control them.
Link media to the call
Each recording keeps a reference to the call, agent, campaign and contact.
Set retention and access
Your team defines how long recordings are kept, who can retrieve them and how they are deleted.
Plan data location
Choose storage regions around your regional and regulatory obligations.
Workflow
How recordings reach your storage
From a recorded call to a file in your bucket.
-
1
Call recorded
A call is recorded in Dialog where recording is enabled.
-
2
File delivered
The recording is pushed to your storage account.
-
3
Reference kept
The call record points to the stored file.
-
4
Policy applied
Your retention and access rules govern the file.
Cloud storage questions
Where are call recordings stored with Dialog?
You can deliver call recordings to cloud storage you own on AWS, Google Cloud or Azure. The destination, region and access model are scoped during implementation.
Who controls recording retention?
You do. Retention periods, access rights and deletion processes are set by your organisation in your own storage account.
Does storing recordings make us compliant?
Storage is one part of it. Consent, notification, security and industry rules remain your responsibility, so involve your compliance advisers.
Related
More integrations
Other ways to connect Dialog to the systems around the call.
Keep recordings in your own cloud
Tell us which systems, fields and events you need, and we will scope the workflow with your team.
Scoped with your team · API v2.2 · Webhooks